Get help with eduroam

Step 1: Connect to UniOfCam-Guest wifi network temporarily

  • You need to be online while you set up eduroam. You should connect via UniOfCam-Guest or another local wifi network if your College doesn't offer UniOfCam-Guest. Or you could use a wired connection.
  • Step 2: Create a network access token

  • Create a new network access token for Windows device on the Networks Access Token website. If eduroam has been connected to previously, we still recommend creating a new network access token.
  • You will need to create a separate token for each of your devices and for each service. For example, if you want to connect to eduroam and the VPN from both your laptop and phone, you need to create 4 tokens.
  • Use a meaningful username following the format CRSid+laptopYYYY@cam.ac.uk. It may be helpful to add the year if you've created network tokens previously. For example, ab123+laptop2024@cam.ac.uk. Note: You will need to use lower case.
  • Keep the window with the new network access token open as you will need this when you are asked to enter a username and password later.
  • Step 3: Download the eduroam Configuration Assistant Tool (CAT)

  • Use the eduroam Configuration Assistant Tool (CAT) to walk you through the set-up process: Download the eduroam CAT for Windows 10 and 11.
  • When it asks for a username and password, enter the network access username and password that you created in the previous step.
  • Username should be in the format CRSid+device@cam.ac.uk, for example, abc123+laptop2024@cam.ac.uk. Some browsers can add extra spaces when you copy and paste so if your password isn't working, try typing it instead.
  • Step 4: Forget the UniOfCam-Guest network

    You should now be connected to eduroam.

    Finally, you need to forget the UniOfCam-Guest network or your local College wifi network, if used during the set-up steps. This ensures you will connect to eduroam wifi network whenever in range.

    Before Starting:

  • These instructions are for setting up eduroam on macOS. You must be running Monterey (12), Ventura (13) or Sonoma (14) because older versions aren't receiving security updates anymore. However, we strongly advise upgrading to the latest macOS version the device can support to ensure your wireless drivers are up to date.
  • Follow the relevant instructions for macOS Monterey. macOS Monterey or macOS Ventura or Sonoma. You can check which version of macOS the machine is running by selecting the Apple menu (the apple icon) in the upper-left corner of your screen and choose 'About This Mac'.
  • Make sure you are in a location where the eduroam wireless network is available
  • Step 1: Connect to UniOfCam-Guest wifi network temporarily

  • Connect to UniOfCam-Guest or use a wired connection to set up eduroam.
  • Step 2: Create a network access token

  • Create a new network access token for your Mac on the Networks Access Token website. If eduroam has been connected to previously, we still recommend creating a new network access token.
  • You will need to create a separate token for each of your devices and for each service. For example, if you want to connect to eduroam and the VPN from both your laptop and phone, you need to create 4 tokens.
  • Use a meaningful username following the format CRSid+laptopYYYY@cam.ac.uk. It may be helpful to add the year if you've created network tokens previously. For example, ab123+laptop2024@cam.ac.uk. Note: You will need to use lower case.
  • Keep the window with the new network access token open as you will need this when you are asked to enter a username and password later.
  • Step 3: Install the eduroam profile on your device

  • You will need to download the eduroam profile onto each of your Apple devices. Use the Safari browser to download this profile, other browsers will not work. This profile stops the Apple Keychain from trying to share your password between devices which can stop eduroam working. Download the eduroam profile (8.9 KB).
  • You will see a notification saying "Review this profile in System Settings if you want to install it".
  • Open 'System Settings'.
  • Select 'Privacy & Security' and then 'Profiles'.
  • Select 'eduroam' in the 'Downloaded Profiles' list.
  • Select 'Install'.
  • Select 'Continue' when prompted. You can select 'Show Details' before selecting 'Continue', if you want to view the details.
  • Enter the new network token username and password created in step 2. The username should be in the format CRSid+deviceYYYY@cam.ac.uk, for example, abc123+laptop2024@cam.ac.uk. Some browsers can add extra spaces when copying and pasting so if your password isn't working, try typing it instead.
  • Authenticate via TouchID or the password you use to log into your Mac.
  • Your Mac should join eduroam automatically. To confirm this, select 'Wi-Fi' in 'System Settings' and check the network list. Confirm that eduroam has Connected status.
  • Step 4: Forget the UniOfCam-Guest network

    Forget the UniOfCam-Guest network or your local College wifi network, if used during the set-up steps. This ensures you will connect to eduroam wifi network whenever in range.

    Step 1: Connect to UniOfCam-Guest wifi network temporarily

  • Connect to UniOfCam-Guest or use a wired connection to set up eduroam.
  • Step 2: Create a network access token

  • Create a new network access token for your Mac on the Networks Access Token website. If eduroam has been connected to previously, we still recommend creating a new network access token.
  • You will need to create a separate token for each of your devices and for each service. For example, if you want to connect to eduroam and the VPN from both your laptop and phone, you need to create 4 tokens.
  • Use a meaningful username following the format CRSid+laptopYYYY@cam.ac.uk. It may be helpful to add the year if you've created network tokens previously. For example, ab123+laptop2024@cam.ac.uk. Note: You will need to use lower case.
  • Keep the window with the new network access token open as you will need this when you are asked to enter a username and password later.
  • Step 3: Install the eduroam profile on your device

  • You will need to download the eduroam profile onto each of your Apple devices. Use the Safari browser to download this profile, other browsers will not work. This profile stops the Apple Keychain from trying to share your password between devices which can stop eduroam working. Download the eduroam profile (8.9 KB).
  • You will see a notification saying "Review this profile in System Preferences' if you want to install it".
  • Open 'System Preferences''.
  • Select 'Profiles'.
  • Choose 'eduroam' and select 'Install'.
  • Verify the profile and select 'Continue'.
  • Enter the new network token username and password created in step 2. The username should be in the format CRSid+deviceYYYY@cam.ac.uk, for example, abc123+laptop2024@cam.ac.uk. Some browsers can add extra spaces when copying and pasting so if your password isn't working, try typing it instead.
  • Authenticate via TouchID or the password you use to log into your Mac.
  • Choose the 'Network preferences' pane. If you see a padlock in the bottom left of the Networks preference pane you will need to authenticate with your admin user details. Click the padlock and enter your administrator username and password.
  • Select 'Wi-Fi' and then 'Advanced' in the bottom right corner.
  • Drag eduroam to the top of the list and select 'OK'.
  • Select 'Apply' and close 'System Preferences'.
  • Step 1: Connect to UniOfCam-Guest wifi network temporarily

  • You need to be online while you set up eduroam. You should connect via UniOfCam-Guest or another local wifi network if your College doesn't offer UniOfCam-Guest. Or you could use a wired connection.
  • Step 2: Create a network access token

  • Create a new network access token for Chrome OS device on the Networks Access Token website. If eduroam has been connected to previously, we still recommend creating a new network access token.
  • You will need to create a separate token for each of your devices and for each service. For example, if you want to connect to eduroam and the VPN from both your laptop and phone, you need to create 4 tokens.
  • Use a meaningful username following the format CRSid+laptopYYYY@cam.ac.uk. It may be helpful to add the year if you've created network tokens previously. For example, ab123+laptop2024@cam.ac.uk. Note: You will need to use lower case.
  • Keep the window with the new network access token open as you will need this when you are asked to enter a username and password later.
  • Step 3: Download the eduroam installer

  • Visit eduroam's Configuration Assistant Tool website: https://cat.eduroam.org/. Select "Click here to download your eduroam installer".
  • Select "University of Cambridge" from the list of organisations. You can type "University of Cambridge" to find it.
  • Your device type will be detected and the Chrome OS installer download link should appear. Select 'Download your eduroam installer Chrome OS'.
  • The installer will then be downloaded to your device. Open the Chrome browser and type, or copy and paste, "chrome://network#general" in the address bar.
  • Select the 'Choose File' button under 'Import ONC file'.
  • Select the .onc file you downloaded from the eduroam site - "eduroam-chromeos-UoC-eduroam_public_CA.onc"
  • If prompted select EAP type as “PEAP” and Phase 2 Authentication as “MSCHAPV2”.
  • You won't see any confirmation that the import has been successful, but the settings should have been updated.
  • You should now be able to connect to eduroam by selecting 'Settings', then 'Wi-Fi', then choose eduroam
  • Enter the new network token username and password created in step 2. The username should be in the format CRSid+deviceYYYY@cam.ac.uk, for example, abc123+laptop2024@cam.ac.uk. Some browsers can add extra spaces when copying and pasting so if your password isn't working, try typing it instead.
  • Step 4: Forget the UniOfCam-Guest network

    You should now be connected to eduroam.

    Finally, you need to forget the UniOfCam-Guest network or your local College wifi network, if used during the set-up steps. This ensures you will connect to eduroam wifi network whenever in range.

    Step 1: Connect to UniOfCam-Guest wifi network temporarily

  • You need to be online while you set up eduroam. You should connect via UniOfCam-Guest or another local wifi network if your College doesn't offer UniOfCam-Guest. Or you could use a wired connection.
  • Step 2: Create a network access token

  • Create a new network access token for Linux device on the Networks Access Token website. If eduroam has been connected to previously, we still recommend creating a new network access token.
  • You will need to create a separate token for each of your devices and for each service. For example, if you want to connect to eduroam and the VPN from both your laptop and phone, you need to create 4 tokens.
  • Use a meaningful username following the format CRSid+laptopYYYY@cam.ac.uk. It may be helpful to add the year if you've created network tokens previously. For example, ab123+laptop2024@cam.ac.uk. Note: You will need to use lower case.
  • Keep the window with the new network access token open as you will need this when you are asked to enter a username and password later.
  • Download the eduroam Configuration Assistant Tool (CAT)

  • In a web browser, go to cat.eduroam.org (opens a new browser window).
  • Select the 'download your eduroam installer' button..
  • A pop-up window will appear listing nearby profiles, check that 'United Kingdom' is selected next to 'Show organisations in' at the bottom of this window.
  • If 'University of Cambridge' is not listed then search for it using the search box at the bottom of the list.
  • Select 'University of Cambridge'.
  • Select the 'Download your eduroam installer Linux' and choose 'Save File'. You will need to know where this file has been saved to (this will depend on your browser settings). If you would like more information about how the script works select the 'i' box.
  • Step 4: Run the installer to configure your connection

  • Open a terminal window ('ctrl-alt-t' should work on most platforms).
  • Go to the directory that the installer was downloaded to (for example, 'cd ~/Downloads').
  • The installer requires dbus-python to be installed, which itself requires libpython3-dev & libdbus-1-dev

    You can do this either in a virtual environment or system wide.
  • Install in a virtual environment
  • mkdir -p ~/.virtualenvs
  • python3 -m venv ~/.virtualenvs/eduroam-installer
  • source ~/.virtualenvs/eduroam-installer/bin/activate
  • sudo apt-get install build-essential libpython3-dev libdbus-1-dev
  • python3 -m pip install dbus-python
  • or Fedora/RHEL users should be able to use "sudo dnf install dbus-devel" (untested)
  • Install system-wide
  • Install the relevant operating system package using yourpackage manager.

  • Once dbus-python is installed run the eduroam installer by typing 'python3 eduroam-linux-UoC-eduroam_public_CA.py'.
  • An information pop-up should appear, select 'OK'.
  • Select 'Yes' to continue past the next window (''This installer will only work properly if you are a member of University of Cambridge and the user group: eduroam").
  • Enter the new network token username and password created in step 2. The username should be in the format CRSid+deviceYYYY@cam.ac.uk, for example, abc123+laptop2024@cam.ac.uk. Some browsers can add extra spaces when copying and pasting so if your password isn't working, try typing it instead.
  • You will be asked to re-enter your password. Once you have done this, select 'OK'.
  • You should see the message 'Installation successful'. Select 'OK'.
  • Check that you're connected to eduroam. your method of doing this will vary according to your version of Linux and desktop. On Ubuntu 18.04, you should be able to do the following:

  • Click 'Activities' (top left of the screen).
  • Select the 'Settings' icon.
  • Choose 'Wi-Fi' from the top of the list on the left.
  • If 'Wi-Fi' is currently turned off, turn it on using the slider at the top of this window.
  • You should see a list of available wireless networks:
  • If eduroam does not have a tick next to it, then select it to connect.
  • Check your connection by clicking the settings 'gear wheel' icon next to eduroam in the list.
  • Step 5: Forget the UniOfCam-Guest network

    You should now be connected to eduroam.

    Finally, you need to forget the UniOfCam-Guest network or your local College wifi network, if used during the set-up steps. This ensures you will connect to eduroam wifi network whenever in range.

    Before you Start:

  • You must be running Apple iOS 15, 16 or 17 because older versions aren't receiving security updates anymore. We also strongly advise upgrading to the latest version your device can support to ensure your wireless drivers and other software are up to date.
  • Any devices over 5 years' old may not connect and will not be supported.
  • Make sure you are in a location where the eduroam wireless network is available.
  • You might find it easier to open these instructions on a different device than the one you are setting up. This allows you to refer to the instructions while you're going through each step.
  • Step 1: Connect to UniOfCam-Guest wifi network temporarily

  • You need to be online while you set up eduroam. You should connect via UniOfCam-Guest or another local wifi network if your College doesn't offer UniOfCam-Guest. Or you could use your mobile data.
  • Step 2: Remove any existing profiles if you’ve connected to eduroam before

  • If you've previously installed an eduroam profile on your iPhone or iPad, you will need to remove the existing eduroam profile.
  • If you do not you may see a warning message that says “Profile Installation Failed. Remove the profile "eduroam" before installing this profile.”
  • To remove an existing eduroam profile:
  • Go to 'Settings' then select 'General'
  • Select 'VPN & Device Management'
  • Select 'eduroam'. On the next screen select 'Remove profile'
  • Step 3: Create a network access token

  • Create a new network access token for iPhone or iPad device on the Networks Access Token website. If eduroam has been connected to previously, we still recommend creating a new network access token.
  • You will need to create a separate token for each of your devices and for each service. For example, if you want to connect to eduroam and the VPN from both your laptop and phone, you need to create 4 tokens.
  • Use a meaningful username following the format CRSid+laptopYYYY@cam.ac.uk. It may be helpful to add the year if you've created network tokens previously. For example, ab123+laptop2024@cam.ac.uk. Note: You will need to use lower case.
  • Keep the window with the new network access token open as you will need this when you are asked to enter a username and password later.
  • Step 4: Download and install the eduroam profile

  • Open this webpage using a Safari or Chrome browser on your iOS device: help.uis.cam.ac.uk/wifi-ios. The next step will not work if you do not use Safari or Chrome.
  • Download the iOS mobile configuration file. This configuration file stops the Apple Keychain from trying to share your password between devices which can stop eduroam working. Download the iOS mobile configuration file (8.9KB).
  • When prompted, selected 'Allow' to confirm the download.
  • Open 'Settings' and then select 'Profile Downloaded'.
  • Check the details and select 'Install' in the top right corner.
  • Select 'Install' again.
  • Enter the new network token username and password created in step 3. The username should be in the format CRSid+deviceYYYY@cam.ac.uk, for example, abc123+laptop2024@cam.ac.uk. Some browsers can add extra spaces when copying and pasting so if your password isn't working, try typing it instead
  • You'll see the screen confirming that the profile has been installed. Select 'Done'.
  • Step 5: Forget the UniOfCam-Guest network

    Forget the UniOfCam-Guest network or your local College wifi network, if used during the set-up steps. This ensures you will connect to eduroam wifi network whenever in range.

    Before you start:

  • You should use the geteduroam app, downloadable from the Play Store to configure eduroam.
  • You can connect to eduroam using the manual instructions if your device is unable to connect using the geteduroam app. You may need to use these manual instructions if:
  • You have tried using the geteduroam app but it did not work
  • You have an Android device that is over 5 years
  • Only Android version 11 and above is supported on University Wireless. You can check which version of the Android operating system you have by going to Settings > About Phone. Older versions of Android software no longer receive security updates and may have incompatible software or drivers required to connect to the latest access points.
  • If you have a new Android phone, you need to setup your connection to eduroam using the instructions below instead of copying them over from your old device.
  • These instructions were written using a Google Pixel 6 running Android 12.
  • Make sure you are in a location where the eduroam wireless network is available.
  • You might find it easier to open these instructions on a different device than the one you are setting up. This allows you to refer to the instructions while you're going through each step.
  • Step 1: Connect to UniOfCam-Guest wifi network temporarily

  • You need to connect to an existing internet connection on your Android device to download the geteduroam app. You can connect via UniOfCam-Guest or another local wifi network if your College doesn't offer UniOfCam-Guest. Or you can use your mobile data.
  • Step 2: Create a network access token

  • You need to create a network access token for your Android device. If you've connected to eduroam previously we still recommend that you create a new network access token.
  • You need to create a separate token for each of your devices and for each service. For example, if you want to connect to eduroam and the VPN from both your laptop and phone, you need to create 4 tokens.
  • Use a meaningful username following the format CRSid+phone@cam.ac.uk. It may be helpful to add the year if you've created network tokens previously. For example, ab123+phone2024@cam.ac.uk. You will need to use lower case.
  • Keep the window with the new network access token open as you will need this when you are asked to enter a username and password later.
  • Create a new network access token on the Networks Access Token website.
  • Step 3: Install the geteduroam app

  • Install the geteduroam app. If you've previously installed the geteduroam app then you can skip this step. If you used the Android Configuration Assistance Tool (CAT) previously, you will need to delete this and install the geteduroam app. Open 'Play Store' from your Apps list and search for "geteduroam". Select ‘Install’.
  • Select ‘Open’ once the app has completed the installation.
  • In the ‘Select an institution’ search box type "University of Cambridge".
  • Select ‘University of Cambridge’ from the drop-down list and then select ‘Next’.
  • Enter the network access token username and password you created earlier. your username should be in the format CRSid+deviceYYYY@cam.ac.uk, for example, abc123+phone2024@cam.ac.uk. Select ‘Connect to Network’.
  • If you receive an error saying that a Screen lock is required then you will need to set one (even if only temporarily while completing this process).
  • Go to Settings > Security > Screen lock (or similar) and set a PIN, Pattern or another authentication mode. Once this is done the app should complete the installation of the certificate (you will be prompted for the new Screen lock authentication details).
  • You should see a screen which says "Wi-FI configured" and a pop-up message asking if you want to "Save this network".' Select 'Save'. You can then close the geteduroam app, and if you wish to you can delete it from your device.
  • your device should now be connected to eduroam. You can check this by navigating to your network settings > Wi-Fi.
  • Select the cog next to ‘eduroam’ and toggle the 'Auto-connect setting' on to ensure your device automatically connects to eduroam. Disable this setting for UniOfCam-Guest if you used it while setting up eduroam.
  • Step 5: Forget the UniOfCam-Guest network

  • Finally, forget the UniOfCam-Guest network or a local wifi network, if used during the set-up steps
  • Step 1: Connect to UniOfCam-Guest wifi network temporarily

    You need to be online while you set up eduroam. You should connect via UniOfCam-Guest or another local wifi network if your College doesn't offer UniOfCam-Guest. Or you could use a wired connection.

    Step 2: Remove any existing certificates if you’ve connected to eduroam before

  • You do not need to follow this step if you’ve never connected to eduroam from this device before or if you’re using a University Managed Desktop device.
  • Go to the search box in the Windows start menu. Enter 'user certificate'.
  • Select 'Manage user certificates control panel'.
  • Navigate the tree to Trusted Root Certification Authorities
  • Scroll down the list of certificates to find the 'University of Cambridge Wireless Root CA' (this should be near the bottom of the list). If you do not see a certificate with this name, you can move on to step 3: create a network access token.
  • Right-click on this and choose ‘Delete’. Select ‘Yes’ on the warning message.
  • Step 3: Create a network access token

  • Create a new network access token for Windows device on the Networks Access Token website. If eduroam has been connected to previously, we still recommend creating a new network access token.
  • You will need to create a separate token for each of your devices and for each service. For example, if you want to connect to eduroam and the VPN from both your laptop and phone, you need to create 4 tokens.
  • Use a meaningful username following the format CRSid+laptopYYYY@cam.ac.uk. It may be helpful to add the year if you've created network tokens previously. For example, ab123+laptop2024@cam.ac.uk. Note: You will need to use lower case.
  • Keep the window with the new network access token open as you will need this when you are asked to enter a username and password later.
  • Step 4: Download the eduroam Configuration Assistant Tool (CAT)

  • Use the eduroam Configuration Assistant Tool (CAT) to walk you through the set-up process: Download the eduroam CAT for Windows 10 and 11.
  • When it asks for a username and password, enter the network access username and password that you created in the previous step.
  • Username should be in the format CRSid+device@cam.ac.uk, for example, abc123+laptop2024@cam.ac.uk. Some browsers can add extra spaces when you copy and paste so if your password isn't working, try typing it instead.
  • Step 5: Forget the UniOfCam-Guest network

    Finally, you need to forget the UniOfCam-Guest network or your local College wifi network, if used during the set-up steps. This ensures you will connect to eduroam wifi network whenever in range.

    Before Starting:

  • These instructions are for setting up eduroam on macOS. You must be running Monterey (12), Ventura (13) or Sonoma (14) because older versions aren't receiving security updates anymore. However, we strongly advise upgrading to the latest macOS version the device can support to ensure your wireless drivers are up to date.
  • Follow the relevant instructions for macOS Monterey. macOS Monterey or macOS Ventura or Sonoma. You can check which version of macOS the machine is running by selecting the Apple menu (the apple icon) in the upper-left corner of your screen and choose 'About This Mac'.
  • Make sure you are in a location where the eduroam wireless network is available
  • Step 1: Connect to UniOfCam-Guest wifi network temporarily

    You need to be online while you set up eduroam. You should connect via UniOfCam-Guest or another local wifi network if your College doesn't offer UniOfCam-Guest. Or you could use a wired connection.

    Step 2: Create a network access token

  • Create a new network access token for your Mac on the Networks Access Token website. If eduroam has been connected to previously, we still recommend creating a new network access token.
  • You will need to create a separate token for each of your devices and for each service. For example, if you want to connect to eduroam and the VPN from both your laptop and phone, you need to create 4 tokens.
  • Use a meaningful username following the format CRSid+laptopYYYY@cam.ac.uk. It may be helpful to add the year if you've created network tokens previously. For example, ab123+laptop2024@cam.ac.uk. Note: You will need to use lower case.
  • Keep the window with the new network access token open as you will need this when you are asked to enter a username and password later.
  • Step 3: Install the eduroam profile on your device

  • You will need to download the eduroam profile onto each of your Apple devices. Use the Safari browser to download this profile, other browsers will not work. This profile stops the Apple Keychain from trying to share your password between devices which can stop eduroam working. Download the eduroam profile (8.9 KB).
  • You will see a notification saying "Review this profile in System Settings if you want to install it".
  • Open 'System Settings'.
  • Select 'Privacy & Security' and then 'Profiles'.
  • Select 'eduroam' in the 'Downloaded Profiles' list.
  • Select 'Install'.
  • Select 'Continue' when prompted. You can select 'Show Details' before selecting 'Continue', if you want to view the details.
  • Enter the new network token username and password created in step 2. The username should be in the format CRSid+deviceYYYY@cam.ac.uk, for example, abc123+laptop2024@cam.ac.uk. Some browsers can add extra spaces when copying and pasting so if your password isn't working, try typing it instead.
  • Authenticate via TouchID or the password you use to log into your Mac.
  • Your Mac should join eduroam automatically. To confirm this, select 'Wi-Fi' in 'System Settings' and check the network list. Confirm that eduroam has Connected status.
  • Step 4: Forget the UniOfCam-Guest network

    Forget the UniOfCam-Guest network or your local College wifi network, if used during the set-up steps. This ensures you will connect to eduroam wifi network whenever in range.

    Step 1: Connect to UniOfCam-Guest wifi network temporarily

    You need to be online while you set up eduroam. You should connect via UniOfCam-Guest or another local wifi network if your College doesn't offer UniOfCam-Guest. Or you could use a wired connection.

    Step 2: Create a network access token

  • Create a new network access token for your Mac on the Networks Access Token website. If eduroam has been connected to previously, we still recommend creating a new network access token.
  • You will need to create a separate token for each of your devices and for each service. For example, if you want to connect to eduroam and the VPN from both your laptop and phone, you need to create 4 tokens.
  • Use a meaningful username following the format CRSid+laptopYYYY@cam.ac.uk. It may be helpful to add the year if you've created network tokens previously. For example, ab123+laptop2024@cam.ac.uk. Note: You will need to use lower case.
  • Keep the window with the new network access token open as you will need this when you are asked to enter a username and password later.
  • Step 3: Install the eduroam profile on your device

  • You will need to download the eduroam profile onto each of your Apple devices. Use the Safari browser to download this profile, other browsers will not work. This profile stops the Apple Keychain from trying to share your password between devices which can stop eduroam working. Download the eduroam profile (8.9 KB).
  • You will see a notification saying "Review this profile in System Preferences' if you want to install it".
  • Open 'System Preferences''.
  • Select 'Profiles'.
  • Choose 'eduroam' and select 'Install'.
  • Verify the profile and select 'Continue'.
  • Enter the new network token username and password created in step 2. The username should be in the format CRSid+deviceYYYY@cam.ac.uk, for example, abc123+laptop2024@cam.ac.uk. Some browsers can add extra spaces when copying and pasting so if your password isn't working, try typing it instead.
  • Authenticate via TouchID or the password you use to log into your Mac.
  • Choose the 'Network preferences' pane. If you see a padlock in the bottom left of the Networks preference pane you will need to authenticate with your admin user details. Click the padlock and enter your administrator username and password.
  • Select 'Wi-Fi' and then 'Advanced' in the bottom right corner.
  • Drag eduroam to the top of the list and select 'OK'.
  • Select 'Apply' and close 'System Preferences'.
  • Step 1: Connect to UniOfCam-Guest wifi network temporarily

    You need to be online while you set up eduroam. You should connect via UniOfCam-Guest or another local wifi network if your College doesn't offer UniOfCam-Guest. Or you could use a wired connection.

    Step 2: Create a network access token

  • Create a new network access token for Chrome OS device on the Networks Access Token website. If eduroam has been connected to previously, we still recommend creating a new network access token.
  • You will need to create a separate token for each of your devices and for each service. For example, if you want to connect to eduroam and the VPN from both your laptop and phone, you need to create 4 tokens.
  • Use a meaningful username following the format CRSid+laptopYYYY@cam.ac.uk. It may be helpful to add the year if you've created network tokens previously. For example, ab123+laptop2024@cam.ac.uk. Note: You will need to use lower case.
  • Keep the window with the new network access token open as you will need this when you are asked to enter a username and password later.
  • Step 3: Download the eduroam installer

  • Visit eduroam's Configuration Assistant Tool website: https://cat.eduroam.org/. Select "Click here to download your eduroam installer".
  • Select "University of Cambridge" from the list of organisations. You can type "University of Cambridge" to find it.
  • Your device type will be detected and the Chrome OS installer download link should appear. Select 'Download your eduroam installer Chrome OS'.
  • The installer will then be downloaded to your device. Open the Chrome browser and type, or copy and paste, "chrome://network#general" in the address bar.
  • Select the 'Choose File' button under 'Import ONC file'.
  • Select the .onc file you downloaded from the eduroam site - "eduroam-chromeos-UoC-eduroam_public_CA.onc"
  • If prompted select EAP type as “PEAP” and Phase 2 Authentication as “MSCHAPV2”.
  • You won't see any confirmation that the import has been successful, but the settings should have been updated.
  • You should now be able to connect to eduroam by selecting 'Settings', then 'Wi-Fi', then choose eduroam
  • Enter the new network token username and password created in step 2. The username should be in the format CRSid+deviceYYYY@cam.ac.uk, for example, abc123+laptop2024@cam.ac.uk. Some browsers can add extra spaces when copying and pasting so if your password isn't working, try typing it instead.
  • Step 4: Forget the UniOfCam-Guest network

    Finally, you need to forget the UniOfCam-Guest network or your local College wifi network, if used during the set-up steps. This ensures you will connect to eduroam wifi network whenever in range.

    Step 1: Connect to UniOfCam-Guest wifi network temporarily

    You need to be online while you set up eduroam. You should connect via UniOfCam-Guest or another local wifi network if your College doesn't offer UniOfCam-Guest. Or you could use a wired connection.

    Step 2: Create a network access token

  • Create a new network access token for Linux device on the Networks Access Token website. If eduroam has been connected to previously, we still recommend creating a new network access token.
  • You will need to create a separate token for each of your devices and for each service. For example, if you want to connect to eduroam and the VPN from both your laptop and phone, you need to create 4 tokens.
  • Use a meaningful username following the format CRSid+laptopYYYY@cam.ac.uk. It may be helpful to add the year if you've created network tokens previously. For example, ab123+laptop2024@cam.ac.uk. Note: You will need to use lower case.
  • Keep the window with the new network access token open as you will need this when you are asked to enter a username and password later.
  • Download the eduroam Configuration Assistant Tool (CAT)

  • In a web browser, go to cat.eduroam.org (opens a new browser window).
  • Select the 'download your eduroam installer' button..
  • A pop-up window will appear listing nearby profiles, check that 'United Kingdom' is selected next to 'Show organisations in' at the bottom of this window.
  • If 'University of Cambridge' is not listed then search for it using the search box at the bottom of the list.
  • Select 'University of Cambridge'.
  • Select the 'Download your eduroam installer Linux' and choose 'Save File'. You will need to know where this file has been saved to (this will depend on your browser settings). If you would like more information about how the script works select the 'i' box.
  • Step 4: Run the installer to configure your connection

  • Open a terminal window ('ctrl-alt-t' should work on most platforms).
  • Go to the directory that the installer was downloaded to (for example, 'cd ~/Downloads').
  • The installer requires dbus-python to be installed, which itself requires libpython3-dev & libdbus-1-dev

    You can do this either in a virtual environment or system wide.
  • Install in a virtual environment
  • mkdir -p ~/.virtualenvs
  • python3 -m venv ~/.virtualenvs/eduroam-installer
  • source ~/.virtualenvs/eduroam-installer/bin/activate
  • sudo apt-get install build-essential libpython3-dev libdbus-1-dev
  • python3 -m pip install dbus-python
  • or Fedora/RHEL users should be able to use "sudo dnf install dbus-devel" (untested)
  • Install system-wide
  • Install the relevant operating system package using yourpackage manager.

  • Once dbus-python is installed run the eduroam installer by typing 'python3 eduroam-linux-UoC-eduroam_public_CA.py'.
  • An information pop-up should appear, select 'OK'.
  • Select 'Yes' to continue past the next window (''This installer will only work properly if you are a member of University of Cambridge and the user group: eduroam").
  • Enter the new network token username and password created in step 2. The username should be in the format CRSid+deviceYYYY@cam.ac.uk, for example, abc123+laptop2024@cam.ac.uk. Some browsers can add extra spaces when copying and pasting so if your password isn't working, try typing it instead.
  • You will be asked to re-enter your password. Once you have done this, select 'OK'.
  • You should see the message 'Installation successful'. Select 'OK'.
  • Check that you're connected to eduroam. your method of doing this will vary according to your version of Linux and desktop. On Ubuntu 18.04, you should be able to do the following:

  • Click 'Activities' (top left of the screen).
  • Select the 'Settings' icon.
  • Choose 'Wi-Fi' from the top of the list on the left.
  • If 'Wi-Fi' is currently turned off, turn it on using the slider at the top of this window.
  • You should see a list of available wireless networks:
  • If eduroam does not have a tick next to it, then select it to connect.
  • Check your connection by clicking the settings 'gear wheel' icon next to eduroam in the list.
  • Step 5: Forget the UniOfCam-Guest network

    Finally, you need to forget the UniOfCam-Guest network or your local College wifi network, if used during the set-up steps. This ensures you will connect to eduroam wifi network whenever in range.

    Before you Start:

  • You must be running Apple iOS 15, 16 or 17 because older versions aren't receiving security updates anymore. We also strongly advise upgrading to the latest version your device can support to ensure your wireless drivers and other software are up to date.
  • Any devices over 5 years' old may not connect and will not be supported.
  • Make sure you are in a location where the eduroam wireless network is available.
  • You might find it easier to open these instructions on a different device than the one you are setting up. This allows you to refer to the instructions while you're going through each step.
  • Step 1: Connect to UniOfCam-Guest wifi network temporarily

    You need to be online while you set up eduroam. You should connect via UniOfCam-Guest or another local wifi network if your College doesn't offer UniOfCam-Guest. Or you could use your mobile data.

    Step 2: Remove any existing profiles if you’ve connected to eduroam before

  • If you've previously installed an eduroam profile on your iPhone or iPad, you will need to remove the existing eduroam profile.
  • If you do not you may see a warning message that says “Profile Installation Failed. Remove the profile "eduroam" before installing this profile.”
  • To remove an existing eduroam profile:
  • Go to 'Settings' then select 'General'
  • Select 'VPN & Device Management'
  • Select 'eduroam'. On the next screen select 'Remove profile'
  • Step 3: Create a network access token

  • Create a new network access token for iPhone or iPad device on the Networks Access Token website. If eduroam has been connected to previously, we still recommend creating a new network access token.
  • You will need to create a separate token for each of your devices and for each service. For example, if you want to connect to eduroam and the VPN from both your laptop and phone, you need to create 4 tokens.
  • Use a meaningful username following the format CRSid+laptopYYYY@cam.ac.uk. It may be helpful to add the year if you've created network tokens previously. For example, ab123+laptop2024@cam.ac.uk. Note: You will need to use lower case.
  • Keep the window with the new network access token open as you will need this when you are asked to enter a username and password later.
  • Step 4: Download and install the eduroam profile

  • Open this webpage using a Safari or Chrome browser on your iOS device: help.uis.cam.ac.uk/wifi-ios. The next step will not work if you do not use Safari or Chrome.
  • Download the iOS mobile configuration file. This configuration file stops the Apple Keychain from trying to share your password between devices which can stop eduroam working. Download the iOS mobile configuration file (8.9KB).
  • When prompted, selected 'Allow' to confirm the download.
  • Open 'Settings' and then select 'Profile Downloaded'.
  • Check the details and select 'Install' in the top right corner.
  • Select 'Install' again.
  • Enter the new network token username and password created in step 3. The username should be in the format CRSid+deviceYYYY@cam.ac.uk, for example, abc123+laptop2024@cam.ac.uk. Some browsers can add extra spaces when copying and pasting so if your password isn't working, try typing it instead
  • You'll see the screen confirming that the profile has been installed. Select 'Done'.
  • Step 5: Forget the UniOfCam-Guest network

    Forget the UniOfCam-Guest network or your local College wifi network, if used during the set-up steps. This ensures you will connect to eduroam wifi network whenever in range.

    Before you start:

  • You should use the geteduroam app, downloadable from the Play Store to configure eduroam.
  • You can connect to eduroam using the manual instructions if your device is unable to connect using the geteduroam app. You may need to use these manual instructions if:
  • You have tried using the geteduroam app but it did not work
  • You have an Android device that is over 5 years
  • Only Android version 11 and above is supported on University Wireless. You can check which version of the Android operating system you have by going to Settings > About Phone. Older versions of Android software no longer receive security updates and may have incompatible software or drivers required to connect to the latest access points.
  • If you have a new Android phone, you need to setup your connection to eduroam using the instructions below instead of copying them over from your old device.
  • These instructions were written using a Google Pixel 6 running Android 12.
  • Make sure you are in a location where the eduroam wireless network is available.
  • You might find it easier to open these instructions on a different device than the one you are setting up. This allows you to refer to the instructions while you're going through each step.
  • Step 1: Connect to UniOfCam-Guest wifi network temporarily

    You need to be online while you set up eduroam. You should connect via UniOfCam-Guest or another local wifi network if your College doesn't offer UniOfCam-Guest. Or you could use your mobile data.

    Step 2: Create a network access token

  • You need to create a network access token for your Android device. If you've connected to eduroam previously we still recommend that you create a new network access token.
  • You need to create a separate token for each of your devices and for each service. For example, if you want to connect to eduroam and the VPN from both your laptop and phone, you need to create 4 tokens.
  • Use a meaningful username following the format CRSid+phone@cam.ac.uk. It may be helpful to add the year if you've created network tokens previously. For example, ab123+phone2024@cam.ac.uk. You will need to use lower case.
  • Keep the window with the new network access token open as you will need this when you are asked to enter a username and password later.
  • Create a new network access token on the Networks Access Token website.
  • Step 3: Install the geteduroam app

  • Install the geteduroam app. If you've previously installed the geteduroam app then you can skip this step. If you used the Android Configuration Assistance Tool (CAT) previously, you will need to delete this and install the geteduroam app. Open 'Play Store' from your Apps list and search for "geteduroam". Select ‘Install’.
  • Select ‘Open’ once the app has completed the installation.
  • In the ‘Select an institution’ search box type "University of Cambridge".
  • Select ‘University of Cambridge’ from the drop-down list and then select ‘Next’.
  • Enter the network access token username and password you created earlier. your username should be in the format CRSid+deviceYYYY@cam.ac.uk, for example, abc123+phone2024@cam.ac.uk. Select ‘Connect to Network’.
  • If you receive an error saying that a Screen lock is required then you will need to set one (even if only temporarily while completing this process).
  • Go to Settings > Security > Screen lock (or similar) and set a PIN, Pattern or another authentication mode. Once this is done the app should complete the installation of the certificate (you will be prompted for the new Screen lock authentication details).
  • You should see a screen which says "Wi-FI configured" and a pop-up message asking if you want to "Save this network".' Select 'Save'. You can then close the geteduroam app, and if you wish to you can delete it from your device.
  • your device should now be connected to eduroam. You can check this by navigating to your network settings > Wi-Fi.
  • Select the cog next to ‘eduroam’ and toggle the 'Auto-connect setting' on to ensure your device automatically connects to eduroam. Disable this setting for UniOfCam-Guest if you used it while setting up eduroam.
  • Step 5: Forget the UniOfCam-Guest network

  • Finally, forget the UniOfCam-Guest network or a local wifi network, if used during the set-up steps.


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